Pensacola Fishing Forum banner

1 - 20 of 39 Posts

·
Registered
Joined
·
11 Posts
Discussion Starter #1
I recently bought a Carolina Skiff DLV198 (4 months ago) 2 months after I bought the boat the hull cracked, since the boat was only 2 months old I assumed it would be replaced. I contacted Carolina Skiff and they told me I had to bring them the boat (Waycross,Georgia) after driving for 6 hours I arrived at the factory, the "Warranty Specialist" looked at the crack, tapped it with her pen and said, "no problem, its just the gel coat". I left the boat in Georgia and two weeks later she calls and said the boat is ready "good as new". I return to Georgia to pick up the boat whenI look at the boat it has new cracks.I show the Warranty Specialist and she says,"no problem,go to lunch and it will be ready when you get back". I went to lunch and returned to the plant. There were two girls using what appeared to be hair dyers on the fiberglass and six hours later they said "good as new". so I leave for my fourth six hour trip. I took the boat out about a week later in 6 inch seas for a couple of hours when I returned the boat had the same crack , but longer! I immediatly called Carolina Skiff and demanded a new boat, the Warranty Specialist said she will get right on it. A week later I call and get the familiar answering machine and left a messsage inquiring about my boat, I do this for several days-- no call back, frustrated I call my local dealer and they inform me that Carolina Skiff does not call them back either. The Warranty Specialist finally calls back and tells me that they have a new hull (hull only) and they will ship it to me at my expense and I will have to swap my motor and everything else to the new hull. I have had boats all my life, and never had any problems (I'm 36 ) this was my first new boat and the worst buying experience in my life. Has anybody else had similar problems with Carolina Skiff?By the way the crack is about two and a half feet long and ugly.
 

·
Registered
Joined
·
143 Posts
Time to go up the ladder on the ( Warranty Specialist ). I would startwith the CEO. Then with the 500 phone calls a day. Until the problem was resolved. Also read your warranty book from cover to cover. Good Luck. Ihate to hear somebody getting screwd by an American made boat manufacture. Just goes to show you how good our workmanship is in theis country.
 

·
Registered
Joined
·
279 Posts
Yours is the second story I've heard of Carolina Skiff hulls cracking. I had strongly considered purchasing a 19 DLV. I heard the first story prior to making that purchase. It wasn't entirely the deciding factor, but it did sway the selection. I ended up with the Tidewater and so far (knock on fiberglass) I have no complaints.
 

·
Registered
Joined
·
224 Posts
Thats sad...with the little money (their cost)that Carolina Skiff probably puts into those "piece together"style boats you'd think they'd be more than willing to just keep their customers happy instead of getting a horrible reputationlikethat. MakingYOU pay for the freight of a new hull thatTHEY messed up in the building process...HA, thats a joke! If you have a manufacture defect its easier to eat the cost of replacing one boat than to lose the possibility ofa handful of future customers. I was looking at Polar Boats until I heard they had a problem with defects in the hulls on occasion...then I started looking into Carolina Skiff....BUT I GUESS THAT IDEA IS OVER! On to another boat manufacture for me!

Best of luck. Keep us updated about how much more crap you have to go through to get the problem resolved!:banghead
 

·
Registered
Joined
·
118 Posts
Has the dealer you bought the boat from been of any assistance? I know hull defects are a manufacturer issue but seeing how the dealer made money off you as well he could at least help in getting the manufacturer to stand behind the product he is selling.
 

·
Registered
Joined
·
390 Posts
alex you need a bigger boat anyway. that way i can sell my and just ride on yours, craasch and skinnywater (my bro). you know i'm good for gas and stuff. good luck with all that crap
 

·
Registered
Joined
·
418 Posts
Your more patient of the dealer than I would have been, he is the person that took your money. Load him up with the responsibility of making things right. He will in reality carry more clout with the factory than you will.

I would start with a certified letter to him on what its going to take to make it right, I would request within a reasonable time a meeting with him and a factory rep to discuss the problem and give you a time frame on when it was going to be resolved. The part about swapping hulls and equipment belongs to him.
 

·
Praedator
Joined
·
10,008 Posts
I agree that the dealer should be the one dealing with the boat manufacturer, not you. I would have lost my cool with a bunch of people way before what has happend to you. That is what the dealer is for. So we don't have to drive cross country to deal directly with the manufacturer. Don't let things go and stay on top of people and move up the chain of command.
 

·
Registered
Joined
·
1 Posts
Your notalone in the CarolinaSkiff junk boat!

All anyone has to do is google "Carolina Skiff" to find the Carolina Skiff forums and you will find story after story of holes and cracked hulls. It's a shame to buy a brand new boat and get the "5 year Hull Warranty" that means nothing. They do not stand behind thier boat! Beware of a Carolina Skiff.
 

·
Registered
Joined
·
1 Posts
Alex, I wish I could have met you before you bought your Carolina Sh_ _ !. My Dad has one with the same problem and took monthsbefore they "fixed it". All they did was fill the crack and buff it out. He still has it but does not trust it.He wants to get rid of it but he would'nt fell good giving the problem to someone else. I hate to say it but you might have to play the "Lawyer Card" .---- NEVER GIVE UP, STAY ON TOP OF THEM----

Spanky
 

·
Registered
Joined
·
2,837 Posts
I may be able to add a little to this. I owned an '05 198DLX (sold recently - nothing to do with the boat), and was pretty active on the CS owners forum (mostly to learn). I don't want to defend them, but to keep it in perspective:

1. The DLV (new style hull) seems to be the only hull experiencing this problem (at least in any numbers). Have seen "several" posts describing it (primarily cracks occur at the transom/floor seam - is that where your's is?). It's jumping to conclusions that "all" CS's are "junk". My dlx, while not perfect, seemed bullet proof. I lauched at Glover a lot, and you wouldNOT believe the abuse the bridge contractors put them (they have several CS's) through (like pushing around those HUGE barges w/cranes: nose to the barge, WOT!)! I believe the big majority of CS owners are happy campers, and think they got great value for their $.

2. I believe the owner's manual calls for a transom saver while trailering (about $20?). I don't believe I've seen a post where someone was using one and had the problem, or had it reoccur after using one. I suspect part of the problem is being flat bottom boats, they can sit lower on the trailer, hence most owners have to tilt their motors more to safely trailer (as I did). Doesn't that create more torque on the transom? As an aside, I've not seen a post where it has affected the performance of the boat, or causedadditional problems(but long term who knows?).

3. Yeah, they should (re)design the boat so as not to need a transom saver....no doubt! And yes, it sounds like customer service was pizz poor, and your dealer sure wasn't going to bat for you (I bet I can guess who you bought it from!). On the other hand, I know of boats 2 or 3 times the price where owners have had equally (or much worse) problems with the boat, factory and/or dealer. None the less, ANY builder should stand behind their prouduct 100%, and bend over backwards to fix obvious problems. Unfortunately, many just don't get it (including some high dollar ones).

I know how frustrated you are feeling. Keep up the pressure, and I hope it gets resolved to your satisfaction! NO ONE should have to go though that!

If you decide you just need to get rid of it, I'll come haul it off for you! :angel

Good luck!

P.S. I believe it is S.O.P. for most builders to require boats to be brought to factory for warantee work (unless the dealer can do it). Some builders might pay for transportation (or chip in), but probably not most will for a $15K boat! But it's not too much to expect they get it right!!!!! :banghead They should also pay for rerigging the new hull! :nonono
 

·
Registered
Joined
·
130 Posts
dont go dissin hulls yall dont know nuthin about....

anyway i have the 218 dlv and i have never had a problem with it!! smoothest riding and dang fast.

sounds like yours was a dud or something.
 

·
Registered
Joined
·
41 Posts
I know what you are saying about the hull.....I researched a few boats for a few months before I bought one.....and I heard and saw the proof of the hull cracking from the web to seeing it onnew boats....I went to La...fishing and talked to some of the locals.....they said they see a lot of boats come thru there area and they wouldn't take a Carolina Skiff if it was given to them.....it is a shame that the company doesn't stand behind their boats.....and for the dealer to have you take the boat to Georgia.....yes I would have come unglued....

Have a good one.....

Clem
 

·
Registered
Joined
·
74 Posts
<TABLE cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR><TD class=smalltxt vAlign=top><SPAN id=_ctl1_ctlTopic_ctlPanelBar_ctlTopicsRepeater__ctl17_lblFullMessage>If it doesn't work out with Carolina Skiff, We still have a few 2007 boats in stock. The prices are reduced for quick clearance. We have a 21 ft Sundance (10 year warranty) powered with an Evinrude E-TEC 150 hp. We can change that to an E-TEC 115hp.

wills marine of pensacola 432-2383 ask for mike, 341-9718 after hours and weekends</TD></TR></TBODY></TABLE>
 

·
Registered
Joined
·
159 Posts
That's a Boston Whaler that's now build in Florida and owned by Brunswick which costs about 10 times what a C. Skiff costs. It IS a better boat but not nearly worth the price. Whaler's are surviving on the historical reputation of their name - not on the quality they formerly had.
 

·
Registered
Joined
·
289 Posts
We have 2 Carolina Skiffs in my family. A 16' center console with a 40 horse, and a J14 with a 6 horse 4 stroke.

Both were bought new from Satilla Marine in Waycross Ga. They are both about 12 years ols and have never had the slightest problem.

You can literally beat the hell out of 'em. I've never had a crack in either one. The J14 even slid off the trailer when the strap snapped

and hit the pavement. Barely a scratch. Sounds like you got a lemon.
 

·
Registered
Joined
·
120 Posts
I am glad you shared that as I was thinking about getting one.. you cooled my fever.. I enjoyed the one I was in a few times, I liked the way it set, low in the water, seemed like it would last a life time.. thanks for sharing.
 

·
Registered
Joined
·
213 Posts
im not gonna be a smart ass, but some people when you ask them or read about them on the internet, you cant really trust... how do you know that they werent going wide open in choppy or rough seas... doing that will damage any hull if its done alot...i have a proline an i know that if i do it i could screw my boat up... ive seen those thing do alot of work while working at a marina... some people just dont take care of there boat an blame it on the company... its kinna like a trust thing like how many of those people can you really trust to be a good boater, for all we know they could buy one an fly around in 4-6 chop like they have a yacht.....dont get me wrong there prob, are some that are treated right but go back an think about what you or those other peoplre could have been doing to damage this hull....like i said i know a few people with them an they love them... even after all this i still want to get one cause i know ill treat it right and ill be cautious about what im doing at the time.



im just trowing that out there... but ou should think about
 
1 - 20 of 39 Posts
Top