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I purchased a Coleman "Scanoe" from the Pensacola FL store on January 9th 2015 along with a Minn- Kota trolling motor,We asked about the paperwork on the canoe before we loaded it onto our vehicle, the manager informed us that the paperwork was in the bottom of the canoe we did not have to register the canoe if we were putting a trolling motor on the vessel. Florida Fish and wildlife commission informed us that we did have to register the boat if we were using a trolling motor. we then returned to the store to get the manufacturer's certificate of origin filled out, the manager stamped it with the store stamp and did not fill anything out and told us that that was all we needed from them and we had to fill the certificate out. We then took it to the tag office to register it, the clerk informed us that Dick's is supposed to fill the certificate out and contacted the store, she then spoke with an associate, a team lead who rudely told her that they would NOT be signing Anything and hung up on her i then called the store and spoke with, their manager, the man whom informed us we did not have to register it and he acted like he already knew we needed it registered and said the clerk at the tag office was "wrong" that they did not have to fill anything out and the clerk was being a "hardnose" and he wasn't going to call her back but if it made me feel better i could bring it in an "anyone could sign it, even a cashier." I then drove 45 mins back to the store and asked an associate to fill out the certificate. he then informed me that he and no one else but a team lead could fill it out. He walked me up front to another associate and said "Oh, you can sign it your a team lead" he then replied with attitude stating that he "WAS NOT SIGNING ANYTHING" and he "TOLD THAT LADY AT THE TAG OFFICE THAT TOO BEFORE I HUNG UP ON HER. SHE'S LUCKY I HUNG UP BECAUSE I ALMOST WENT PSYCHO ON HER!" He also stated that the clerk informed him that Academy fills their certificates out he then told me "this is not Academy, and how do we know if you are going to put a trolling motor on the boat when you leave the store?" i informed him that we did tell the associates we were going to do this and he gave me a snarling look. horrible customer service from the associates and their managers.
