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Old 07-29-2008, 03:02 PM   #1
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Trigger
 
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Default computer help

I need some help with a laptopI bought on here a few months ago, I tried to pm the person I bought it from but they may not be on here anymore.

Here's the thing I know the computer has gotten a virus, it shut off and everytime I try to reboot it it begins windows and then shuts down again.I have tried safe mode,etc,etc....

I also tried to start over using the windows disk he gave me with it,when I do that it runs the disk and then tells me to insert windows disk home edition. Or something likethat, the disk I have says windows xp edition upgrade . Is that the right disk and any other suggestions would be great. Working from another computer but would love to get that one running again.

Thanks.
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Old 07-29-2008, 03:06 PM   #2
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Default RE: computer help

try rebooting in safe mode and restart your computer to a few days before it got the virus......that worked for me a few weeks ago.......if it was the same virus mine had its not a actual virus but a scam to try to get your credit card number........give it a shot ..it may work for you....
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Old 07-29-2008, 03:20 PM   #3
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Trigger
 
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Default RE: computer help

Ok tried that not sure that I'm doing it right but I couldn't get it to reboot in safe mode.It did give me the option of starting in last known good configuration but no luck there either.:banghead
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Old 07-29-2008, 03:24 PM   #4
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Default RE: computer help

Are you hitting F8 during the boot process to give the safe mode option?
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Old 07-29-2008, 03:54 PM   #5
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Default RE: computer help

Hi mickanole,

Can you verify that you have the "home edition", "home premium Edition" or the XP Pro edition? It sounds like you had another version of windows loaded and got the "upgrade disk" to install whatever version you have now. If you indeed have the correct version of the installation cd you could boot from the cd like you are going to do a fresh installation and wait for the part of the setup that looks to see if you have a previous version installed. There should be an option to enter into the "repair mode" that can check the boot records, and the "core OS files". This is called an in-place upgrade:<DIV class=sbody>This article describes how to perform an in-place upgrade (reinstallation) of Windows XP. This is also named a repair installation. It reinstalls Windows XP to the same folder. You may want to perform an in-place upgrade if your installation of Windows XP must be repaired. Such a repair installation may be required if one of the following conditions is true: <TABLE class="list ul"><TBODY><TR><TD class=bullet>?</TD><TD class=text>You cannot start Windows XP in safe mode.

For more information about how to start your Windows XP-based computer in safe mode, click the following article number to view the article in the Microsoft Knowledge Base: <DIV class=indent>315222<SPAN class=pLink> (http://support.microsoft.com/kb/315222/) A description of the Safe Mode Boot options in Windows XP </DIV></TD></TR><TR><TD class=bullet>?</TD><TD class=text>You cannot start Windows XP after you install a Microsoft software update.</TD></TR><TR><TD class=bullet>?</TD><TD class=text>There is a registry problem that cannot be solved by using other tools such as System Restore.

For more information about System Restore, click the following article number to view the article in the Microsoft Knowledge Base: <DIV class=indent>306084<SPAN class=pLink> (http://support.microsoft.com/kb/306084/) How to restore the operating system to a previous state in Windows XP </DIV></TD></TR><TR><TD class=bullet>?</TD><TD class=text>You must apply default (file and registry) permissions to your Windows XP installation. This condition occurs because of missing or damaged program files after you make changes or updates to your computer or programs.</TD></TR><TR><TD class=bullet>?</TD><TD class=text>You must register COM components and Windows File Protection (WFP) files. This condition occurs because of missing or damaged system files.</TD></TR><TR><TD class=bullet>?</TD><TD class=text>You must use the Windows Setup program to enumerate Plug and Play devices again. This includes the hardware abstraction layer (HAL).</TD></TR></TBODY></TABLE>To reinstall Windows XP, use the appropriate method in the "More information" section. <P class=topOfPage>Back to the top</DIV><H2 class=subTitle id=tocHeadRef>MORE INFORMATION</H2>When Windows XP has been repaired and is running correctly, reinstall Internet Explorer 7. To reinstall Internet Explorer 7, you must have the Internet Explorer 7 installation package. This installation package may still be on the computer from the first time that you installed Internet Explorer 7. Locate the installation package in the folder in which you saved the files.

Note This package may be located in the Temporary Internet Files folder. If you cannot locate the Internet Explorer 7 installation package, visit the following Microsoft Web site to obtain this package: <DIV class=indent>http://www.microsoft.com/windows/ie/...s/default.mspx<SPAN class=pLink> (http://www.microsoft.com/windows/ie/...s/default.mspx)</DIV>To connect to the Microsoft download site, you must have a functional Web browser. If Internet Explorer 6 does not work on the computer after you uninstall Internet Explorer 7, you cannot download the Internet Explorer 7 installation package. Therefore, you will have to use a computer that has a functional Web browser to download the Internet Explorer 7 installation package. Then, use a shared network drive to install the program from the downloaded installation package on this other computer onto the repaired computer. If you cannot use a shared network for this purpose, copy the Internet Explorer 7 installation package onto a CD on the second computer. Then, use this CD to install Internet Explorer 7 on the first computer.

For more information about how to troubleshoot specific Windows XP Setup issues, click the following article numbers to view the articles in the Microsoft Knowledge Base: <DIV class=indent>312369<SPAN class=pLink> (http://support.microsoft.com/kb/312369/) You may lose data or program settings after reinstalling, repairing, or upgrading Windows XP </DIV><DIV class=indent>312368<SPAN class=pLink> (http://support.microsoft.com/kb/312368/) Data loss occurs after you reinstall, repair, or upgrade Windows XP </DIV>

For more information about the Windows XP Setup program, click the following article numbers to view the articles in the Microsoft Knowledge Base: <DIV class=indent>286463<SPAN class=pLink> (http://support.microsoft.com/kb/286463/) Release Notes for Windows XP Setup contained in the Pro.txt file </DIV><DIV class=indent>306824<SPAN class=pLink> (http://support.microsoft.com/kb/306824/) Release Notes for Windows XP Setup contained in the Home.txt file </DIV><DIV class=indent>286647<SPAN class=pLink> (http://support.microsoft.com/kb/286647/) Windows XP Read1st.txt file contents </DIV>

Note If you still have problems performing an in-place upgrade of Windows XP, you can ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site: <DIV class=indent>http://support.microsoft.com/contactus</DIV><DIV class=indent></DIV><DIV class=indent></DIV><DIV class=indent></DIV><DIV class=indent></DIV><DIV class=indent>I hope this helps you out</DIV></DIV>
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Old 07-29-2008, 10:39 PM   #6
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Trigger
 
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Default RE: computer help

Thanks Sysop!!!!! That led me down the path to gettiing it going again.Greatly appreciate that!
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