BEWARE: Costa Del Mar Warranty isn't worth the paper it's printed on... - Page 4 - Pensacola Fishing Forum

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Old 11-25-2014, 08:49 PM   #31
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Nothing but good service. 15 years worth. They have been so good to me, I don't see how they have made a profit.
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Old 11-25-2014, 11:02 PM   #32
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Default Stay away from Ocean Waves.

Originally Posted by Fish On View Post
Check out a pair of Ocean Waves. They are the best I have found. I busted the frames one time and they sent me a new pair within a week. No questions asked. I have been wearing the same pair for over 10 years with no problems. I love them.
I also have 2 pair of Costas that are all scratched up. There crap!

They aren't what they used to be. They used to have a good product and reputation but their customer service really sucks. Last year I sent the same pair of glasses back for repair 3 times for the same issue (A brand new pair of glasses at that). They would send them back and the problem would be even worse or there would be new problems. One time they even returned a completely different color frame to me. They have no quality controls at all. Totally incompetent people there. I also caught them in numerous lies. The the fourth and final time I sent them back they claimed to have never received them although I had delivery confirmation that the post office had indeed delivered them. That was how they finally resolved the issues. I filed a claim with the post office but they wouldn't pay it since they had a delivery scan. Ocean Waves didn't offer me anything, couldn't even get a return call from the owner/manager. Long story short I lost $200.
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