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|11-25-2014, 08:49 PM||#31|
Join Date: Jul 2008
Nothing but good service. 15 years worth. They have been so good to me, I don't see how they have made a profit.
|11-25-2014, 11:02 PM||#32|
Join Date: May 2012
Location: Gautier, MS
Stay away from Ocean Waves.
They aren't what they used to be. They used to have a good product and reputation but their customer service really sucks. Last year I sent the same pair of glasses back for repair 3 times for the same issue (A brand new pair of glasses at that). They would send them back and the problem would be even worse or there would be new problems. One time they even returned a completely different color frame to me. They have no quality controls at all. Totally incompetent people there. I also caught them in numerous lies. The the fourth and final time I sent them back they claimed to have never received them although I had delivery confirmation that the post office had indeed delivered them. That was how they finally resolved the issues. I filed a claim with the post office but they wouldn't pay it since they had a delivery scan. Ocean Waves didn't offer me anything, couldn't even get a return call from the owner/manager. Long story short I lost $200.
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