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Old 06-25-2014, 01:28 AM   #1
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Had a crappie maxx rod from BPS break on me Saturday. Rod was less than a year old so I called the daphne store to see if it had a warranty and what and if it could be replaced. Guy kept repeating to me"all sales are final". Couldn't believe what I was hearing. So hung up and got on line with BPS customer service and I was told the rod had a one year warranty but without the receipt the store would have to decide if I deserved a replacement.... Called the store back and asked for a manager and the guy was real nice - assured me he would replace the rod and apologized for my earlier experience. I'm cool with all that. However, I have had basically the same experience with them twice before. First contact - no way we can't replace it.. Research and call back and it's not a problem. I'm wondering if that's their training or if they have profit sharing or something. Anybody else had this happen? Sent from my iPhone using Forum Runner

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Old 06-25-2014, 01:39 AM   #2
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Never talk warranty with anyone not in a management position.
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Old 06-25-2014, 06:13 AM   #3
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Quote:
Originally Posted by ChileRelleno View Post
Never talk warranty with anyone not in a management position.
This^^. Plus, thats probably the way the clerks are trained. If they say no, and the customer dosent question it, they just earned the store some $$$$ for not providing good on the warranty. I'll bet most people wouldnt research the warranty to find out it was still active.
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Old 06-25-2014, 06:34 AM   #4
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Never had any problems with the Destin Bass Pro. I have take many broken items back or the last 5 years with out a receipt. I don't buy the cheap rods any more. Got all my electronic s there and I pilot trolling motor. Get all my rods and reels at outcast now.
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Old 06-25-2014, 07:09 AM   #5
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Just buy the replacement insurance for $17.00. You can slam it in a car door or sword fight with the rod and they will replace it no questions asked. Most broken rods are due to operator error.
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Old 06-25-2014, 08:25 AM   #6
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I stopped in the store in Daphnie yesterday to pick up a replacement dehooker for the one that went splash sunday and had to listen to the cashier arguing with the lady ahead of me about swapping out a Tervis tumbeler that separated... Cashier kept insisting it had to be returned by customer directly to Tervis for replacement....

right or wrong, I feel she should have refered her to a Manager to resolve rather than provide a distasteful show of why people should shop online rather than visit a brick and mortar location... I just wanted to get my dehooker and get on my way...
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Old 06-25-2014, 10:00 AM   #7
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I think it depends a lot on the individual you deal with and possibly local store policy. I had a friend who bought a Bass Pro brand spinning reel at the Destin store. Over several months he used it 3 times and something broke internally. Went to Destin and they would not repair or replace it. He did not seek out a supervisory/manager.He could not find the $50 receipt. The reel looked brand new. Some months later he was in the Daphne store and casually mentioned the problem to an asst. mgr. in the reel department. He was told to bring it in for replacement which he did a couple of months later. The reel was replaced. On a personal experience at Destin on a sale item Humminbird they made satisfactory amends for an advertising blunder and a very poor sales process and I received a satisfactory alternative. It really depends on who you talk to and how you act yourself, and as one poster stated it's best to deal with management if you get pushback from a regular associate. Overall I think Bass Pro treats their customers in a reasonable and satisfactory manner. Individual associates can be a problem for any business but in this sort of thing may be there training.

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Old 06-25-2014, 10:24 AM   #8
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Quote:
Originally Posted by Try'n Hard View Post
Had a crappie maxx rod from BPS break on me Saturday. Rod was less than a year old so I called the daphne store to see if it had a warranty and what and if it could be replaced. Guy kept repeating to me"all sales are final". Couldn't believe what I was hearing. So hung up and got on line with BPS customer service and I was told the rod had a one year warranty but without the receipt the store would have to decide if I deserved a replacement.... Called the store back and asked for a manager and the guy was real nice - assured me he would replace the rod and apologized for my earlier experience. I'm cool with all that. However, I have had basically the same experience with them twice before. First contact - no way we can't replace it.. Research and call back and it's not a problem. I'm wondering if that's their training or if they have profit sharing or something. Anybody else had this happen? Sent from my iPhone using Forum Runner
Sounds like at 1st they were trying to get you to bend over and take it. When you puckered up and questioned the product quality you got some positive results. Certainly your purchase should have been a quality product from no matter where it came from because that doesn't matter right
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