MBT staff

dolfan29 · 08-26-2009, 03:26 AM

I have done some business with MBT in the past and have recieved good service and reasonable pricing on gear so I have nothing against them. I have even recommended them on an occasion or two on this site but I do have a comment for what it's worth. The last couple of times I have been in the shop I get the feeling that I am bothering the staff. It's nothing in particular and I don't need someone following me around and up my butt, but a smile and how are you today to make me feel like they want my business would be nice. I feel like I have interrupted their day and if I want to buy something great and if not that's ok too. I may only spend 20.00 bucks this trip but I may spend more next. As I said in the beginning, I have used the shop and have nothing against it other than maybe a little more friendliness with customers.

Seegul51 · 08-26-2009, 07:59 AM

Go back in there and talk with Jim about your concerns, they are great people, and do a great job of taking care of their customers. I am a small time diver, I go in there and feel like I am just one of the regulars. Confront them with your thoughts, I am sure you will not be disappointed.

arch_diver · 08-26-2009, 08:20 AM

Try going in around lunch time. The last couple of times I made it through there around lunch Fritz was cooking and he invited me to hang out and have lunch....and that guy knows how to cook. I didn't buy anything, I didn't have to. I hung out and talked diving with him (and even Chuck).

Corpsman · 08-26-2009, 08:55 AM

Sorry you had a bad experience. I can say that after 5 years or so, I have never had bad customer service there.

08-26-2009, 03:26 AM	#1
dolfan29 Member Ruby Red Lip Join Date: Feb 2009 Posts: 36	MBT staff I have done some business with MBT in the past and have recieved good service and reasonable pricing on gear so I have nothing against them. I have even recommended them on an occasion or two on this site but I do have a comment for what it's worth. The last couple of times I have been in the shop I get the feeling that I am bothering the staff. It's nothing in particular and I don't need someone following me around and up my butt, but a smile and how are you today to make me feel like they want my business would be nice. I feel like I have interrupted their day and if I want to buy something great and if not that's ok too. I may only spend 20.00 bucks this trip but I may spend more next. As I said in the beginning, I have used the shop and have nothing against it other than maybe a little more friendliness with customers.

08-26-2009, 07:59 AM	#2
Seegul51 Senior Member Trigger Join Date: Oct 2007 Location: On the Intracoastal Posts: 293	RE: MBT staff Go back in there and talk with Jim about your concerns, they are great people, and do a great job of taking care of their customers. I am a small time diver, I go in there and feel like I am just one of the regulars. Confront them with your thoughts, I am sure you will not be disappointed.

08-26-2009, 08:20 AM	#3
arch_diver Member Ruby Red Lip Join Date: Feb 2009 Posts: 35	RE: MBT staff Try going in around lunch time. The last couple of times I made it through there around lunch Fritz was cooking and he invited me to hang out and have lunch....and that guy knows how to cook. I didn't buy anything, I didn't have to. I hung out and talked diving with him (and even Chuck).

08-26-2009, 08:55 AM	#4
Corpsman Senior Member Sailfish Join Date: Oct 2007 Posts: 1,272	RE: MBT staff Sorry you had a bad experience. I can say that after 5 years or so, I have never had bad customer service there.

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