SCUBA Junkie

Suffice to say; all divers have their "favorite" shop, they spend a great deal of time in those shops, the owners and employees of the shops get to know you, and therefore, you tend to get more personal and friendly service. My shop of choice is Dive Pros. I've been going there for a while, so everyone there knows me and my wife. When I walk in, I'm greeted by name and they will take care of my needs probably a little better than one of the endless curiosity seekers who walk in with the question, "How much do dive lessons cost ?", with no real desire or intention of actually taking up the sport. Not that the folks at MBT, Bay Breeze, or SCUBA Shack are unfriendly, they just don't know me as well, they have a business to run, and until I start visiting them more often, and supporting their business on a regular basis, I probably will not be treated like family. This thread was started because someone was unhappy with their service at Dive Pros, after they had previously exchanged a mask, not purchased from them, most likely at the shop's expense, but was not quick to do it again, for the same mask, years later. At some point, they have to defer to the manufacturer instead of taking the loss in the hope of making a happy, repeat customer. It is not too much to expect a business to go out of their way to make you a happy customer, but they are not charitable organizations.

Sniper Spear-It

curtis and CJ are very knowledgeable, Cj is much sexier though. just my opinion

theangrydolphin

When you walk n carrying a check book and say, "I want to get my SCUBA certification" and they look at you like you have lost your mind and then they take the next customer and ignore you......I'd say that attitude is indicative of a bunch of dive professionals with no idea of customer service. You can have all the knowledge you want but with no concept of customer service to help the new guy out; serious issues. I even walked in a second time with the "everyone has a bad day" attitude only to be treated the same way again and then when I called them on it and made them extra aware that I was serious, the first thing they told me was "First off, you don't want to go to MBT". Well, guess where I ended up. They could use some lessons in helping to gain new customers.

And no, I didn't walk in there with any kind of attitude, ask anyone, I'm the nicest guy you'll ever wanna meet.

FishinFL

Kurtis, I honestly thought that all scubapro products had a lifetime warranty and that I was getting the run around by your shop by being offered to buy back my warranteed mask for forty dollars. I posted your P.M. to me on the forum to show everyone that you are concerned for your customers. Thank you for your response, Reese

Clay-Doh

:clap :clap

Good for them at least trying, and that is crap on Scubapro for charging that much, touting an awsome waranty, and 2 diiferent mask failing the same way in the same place. Does seam like maybe a manufacturing or design defect.

I have $15 walmart "US Divers" brand mask that I bought 4 years ago when I first moved here, dove for 2 1/2 years freediving and snorkling, and a half year scuba diving, and it still works good and when family comes to visit they use it.

Maybe taking his advice Reese and calling Scubapro direct may get you somewhere?

By the way...We gonna get some of the Firemans Halloween BAsh pics posted? Ill start another thread with teh ones I got, you gotta post more too!

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FishinFL

Fritz, at MBT divers sent me a private message concerning the scubapro mask. Although he did not intend to make his offer public by posting, I wanted to share it to show what a bunch of nice guys and what a great shop it is. It was a GRACIOUS offer, but I politely declined. I have a second mask that I will use.





:clap

Clay-Doh

Dang! Thats sweet! The Atomic is what I have, I love that thing.

By the way...Evensplit is Jim.

Fritz is too grouchy, so he's not allowed on public forums....it's bad public relations...oke

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Evensplit

Fritz was on my computer yesterday and didn't log in as himself. Just remeber, if I ever say anything really stupid, embarrasing, or just plain wrong.....it was really Fritz.

Clay-Doh

:toast Now that is TOO funny Jim! I didnt know Fritz had a screenname?

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Lockout

Im with you buddy bro Reese. Im not going to get into a big rant about why (dive pros tried to screw me on tanks) lol -but Fritz and Jim can tell you why I am done with Dive Pros. Havent set foot in there in over a year. And I agree the prices are rediculously high.

I bought my gear from Fritz and Jim 6 years ago...Most all of it is replaced new now but at no point did I ever have to think twice about whether MBT would cover warranty issues. Every time Fritz would hand me a new part or take it off a new one so I could get back on the water....No charge. That speaks volumes to me ! PS - I can buy a Scuba Pro Crystal VU mask at leisure pro for 38 bucks 47 delivered. Dive pros price 85 plus tax. I am all for supporting the locals cause I will always need air but damn...Thats a little much.

Mrs CJ is good peeps now ....I have to give credit where its due. Always helpful and nice. Just have to remember that she doesnt set the policy or the pricing.