Wow! What I can't understand is the idiots on that thread telling him to get over it. He paid for a new boat and that's what he should be getting.
I would have to have $10k knocked off that boat after it was repaired for me to accept it. Even then I wouldn't be happy.
Absolutely, dead wrong. Could not be more wrong. The decisions made by Marksnet clearly had nothing whatsoever to do with buyer's remorse. Moreover, since the boat was a custom build, among other things, there is zero chance the buyer backed out because "it looked bigger in pictures." He knew exactly what he wanted and spend considerable time doing the research.
So what business do you own/operate/run/manage, if any? I'd like to know, given your unsubstantiated "blame the customer" assessment of this situation, so I can avoid it too.
Yes. I wonder why the dealer would not have offered to fix it and knocked some money off the sales price?
I think I would have been happy with that as the damage looks on first glance to be superficial.
According to post #291 it appears the boat is for sale again in the ft Walton area hopefully at a "scratch and dent" sale price.
I simply don't understand why issues like this are mentioned while protecting the dealer by refusing to say the name of the place. If it happened to me, you would ALL be reading the name and address of the dealer.
Also...if I've got the money to write a check for a $60,000 boat, I've got gas money to drive my ass to SC and stir up some shit IN PERSON!
This type of experience is all too common with boat dealers these days. They are so busy that they hire anybody and these types of damages are happening all the time.
My question is, if they demand a deposit, why do people keep complying with their demand for the total sales price payment before pre-delivery inspection. They are asking the customer to be their financial source and obviously, there is NO TRUST between the manufacturer and the dealer. In addition, I would recommend a CONTRACTURAL, 10% retention by the buyer to take care of deficiencies. If the dealer wants a deposit, you(the buyer) should be able to HOLD something on the back-end. Transactions CAN'T just be a one-way street in favor of the dealer.
The buyer was smart to cancel the transaction (my first thought even before I saw what he did) and the damage in that chine is more than 'superficial'. It 'can' be repaired but it should have been repaired immediately and a concession in price made to the buyer. My advice on the 'drop ship' units is to write a formal letter requesting your property and have your attorney put it on his letterhead and mail it. Stop talking on the phone, this guy (dealer) only has bad intentions and is an asshole. Give Tidewater Boats a week to get this guy in line and have your lawyer hold the letter a week. After that, move forward. He has proven what kind of intentions he has when he refused to refund your payment. Serves him right. He will have to carry that boat through the winter, at his cost, and I'm sure he is asking Tidewater to help him out with that.
It would be interesting to contact this dealer for a quote and see if he reveals the 'damages'. I would be willing to bet my retirement that he would not. I've been through it before and when I told the dealer that I knew it had been crashed, he refused to sell it to me. Go find someone else who is oblivious. These guys are slezebags. They give used car salesmen a good name.
You are their best friend when you are considering buying but your cell phone is blocked when you have a claim.
Do yourself a favor if you boat here locally, especially if you are in the market for a boat in Ft. Walton Beach, and read the entire thread. I for one will NEVER go to this marina again for anything.
when i was boat shopping earlier this year I got bad vibes just walking in the front door there. glad I went elsewhere now. btw, the dealer where I did buy my boat had it ready for inspection and sea trial before final payment
The way the dealer, you bought from, treated you is just 'fair business practice'.
These other guys (Ft.Walton) have some horrible management principles in place. They could have offered the OP, anything but instead they just said, 'Oh well, SHIT HAPPENS!' and tried to jam it right up his rectum. Glad he was not a push over.
I've heard lots of stories about this exact kind of behavior from a rather well known dealer in Gulf Shores.....recently. A delivery made in the spring and just now correcting deficiencies last week....well, still not complete.
Really bad management and it comes from the business owner and his head guys. Somebody over there needs to go back to the used car lot but he will probably give used car dealers a worse name than they already have.
My day is made also but I bet BUTCH at "THE MARINA" is not having a good day. $57,000 I was quoted. I let him spill his guts and then asked if the STOLEN electronics were included. He stuttered and hung up on me. IMO.....Once that boat leaves the premisses, I would then report the electronics to authorities and just say you know where they are. New owner will be in possesion of stolen goods. Good Luck
Looks like Tidewater is going to make things right. But I would not buy a sparkplug from this dealer.
I am having my ex-wife (aka attorney) draft a letter to send.
Stolen property is treble damages so in the end this guy is gonna owe me another 6k unless he gets his act together.
also to the guy that said "Buyers Remorse"? Get real man I came home to a 10 year old son very upset so troll if you must but I can assure you that buyers remorse is not in my heart.
Tidewater is committed to me being a Tidewater owner.
I will say this, if all is as stated to be true.....which seems to be the case.
You are a far better man than I am. I am impressed at the way you handled this. You didn't seem to let the emotion get the better of you and it looks like its going to work out in the end. Calmer heads prevail.
I am fairly patient but when I lose it, I lose it. The cops would be involved and I would probably be the one getting arrested.
Two points he should keep in mind, (1) I'd question TD factory/sales to determine if they shipped that boat with the damage already done, probably not but their denial would tell everyone that the damage occurred at the dealer's location and he's responsible for the damage. That would be a big point if he does take it to court. (2) Ask TD if they received and installed the electronics, and check with the shipper to determine who they delivered it too. Again your in need of a chain on both the boat and the electronics. When both point at the dealer the dealer is going to take it on the chin. I think you'd be better off talking the District Attorney or the Attorney Generals Fraud Units. Best of luck.
I will try to respond to all scenarios/questions
The dealer admitted damaging the boat, after I found it.
Tidewater did receive the electronics from me as I had them drop shipped to the factory so the dash could be laid out exactly the best way with my approval.
Tidewater in no way is being held in my eyes responsible for what one of their dealers did in the treatment of me or my vessel.
The dealer has stolen property in hand.
I am entitled to treble damages according to the statues on the books in Florida.
I do not any longer desire to have my 1040xs machine back as all the dealer would have to do to vandalize it is place a paperclip in one of the card readers.
Welcome to the forum. I think you handled the situation very well. Best of luck with the outcome.
On a side note...... I bet it sucked divorcing an attorney. ...lol.
So, are you buying a different boat from Tidewater ? What are you going to do about the electronics ?
You know, what's funny is this dealer saved himself a few thousand (or maybe not, since he fixed the boat) but how many tens or hundreds of thousands has these threads cost him in business? Not a business genius for sure.
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